![]() ![]() Action 1: Delegate AccessĬlick on Account Settings > Delegate Access. Please consider, however, that once the process below is completed, permissions might not be available in real time to the user, since permission replication over the whole infrastructure might take a while. ![]() There are two main actions the mailbox owner will need to take in order to provide another user with access to the shared mailbox. With the exception of the mailbox owner, anyone else who needs to access the additional mailbox (and configure it on his Outlook profile) must be granted the correct permissions. Once configured, the shared mailbox will be automatically available in the left folder pane in Outlook.ĭelegate access to shared mailbox for another user ![]() Type the email address or name of the shared mailbox, then click OK. In Outlook, go to File > Account Settings > Account Settings. Depending on the infrastructure Office 365 is relying on, a shared mailbox added using a different method than the one shown below might not work as expected, or might produce error messages. You should keep in mind, however, that there are different methods to do this. Once your shared mailbox account is ready (created either on Active Directory on-premises or on Azure Active Directory) you can proceed by adding it to your Outlook profile. Add an additional shared mailbox in Outlook In this article, you will learn how to configure a shared mailbox in Outlook and what to do if the shared mailbox is not synchronizing properly.
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